| Can you repair jewelry? |
Yes, you can ship us repairs but first we need to see a few photos so we can get an idea and approximate costs for you. You can also drop off at our store location. |
| Where are your repairs done? |
Repairs are done at our store location. |
| Can we request a special order? |
Yes, we can schedule a phone call, facetime or an in person appointment. |
| How long does a special order take? |
Typically 2-3 weeks. For orders requiring more intricate details as much as 1 month. |
| Can we use our gold to create a special order? |
Yes, and only labor charges would apply unless you need more gold or stones for your project. |
| How does the jewelry design work? |
We have experienced jewelers on staff and they design your jewelry by hand. We can also build your jewelry using 3D imaging/printing for a quicker turnaround. |
| Where do you source your chains? |
We source them from Italy and Germany and are Nickle free. |
| Do you repair costume jewelry? |
Yes we do. However we require you to approve the repair beforehand. Due to the material used in some costume jewelry materials may have a small percent of discoloring and or burning. |
| I like your designs, could I modify a few things? |
Yes we can. We'll require you to schedule an appointment with us. Once the design is approved it typically takes 2-3 weeks to complete. |
| Do you carry more than what you show online or specific jewelry? |
Yes, use our form or call us to request something special and we'll look through our inventory for it or something similar. |
| Is ring sizing free? |
Sizing down is free. If we need to add material there's additional costs. |
| Do you warranty jewelry? |
Yes, 1 year warranty postage is paid by client. |
