| Can you repair jewelry?
|Yes, you can ship us repairs but first we need to see a few photos so we can get an idea and approximate costs for you. You can also drop off at our store location.
| Where are your repairs done?
|Repairs are done at our store location.
|Can we request a special order?
|Yes, we can schedule a phone call, facetime or an in person appointment.
|How long does a special order take?
|Typically 2-3 weeks. For orders requiring more intricate details as much as 1 month.
|Can we use our gold to create a special order?
|Yes, and only labor charges would apply unless you need more gold or stones for your project.
|How does the jewelry design work?
|We have experienced jewelers on staff and they design your jewelry by hand. We can also build your jewelry using 3D imaging/printing for a quicker turnaround.
|Where do you source your chains?
|We source them from Italy and Germany and are Nickle free.
|Do you repair costume jewelry?
|Yes we do. However we require you to approve the repair beforehand. Due to the material used in some costume jewelry materials may have a small percent of discoloring and or burning.
|I like your designs, could I modify a few things?
|Yes we can. We'll require you to schedule an appointment with us. Once the design is approved it typically takes 2-3 weeks to complete.
|Do you carry more than what you show online or specific jewelry?
|Yes, use our form or call us to request something special and we'll look through our inventory for it or something similar.
|Is ring sizing free?
|Sizing down is free. If we need to add material there's additional costs.
|Do you warranty jewelry?
|Yes, 1 year warranty postage is paid by client.